DELIVERY POLICY

We offer free next-day delivery to most Canadian metropolitan areas, as well as selected regional centers.

Delivery time

We usually deliver during business hours, but sometimes it’s as early as 6:30 am or as late as 7 pm. Your driver will contact you once before 10 am, to provide you with a 2-hour delivery window, and again approximately 30 minutes before they arrive. Unless you’re one of the first deliveries of the day, in which case they’ll contact you as they’re leaving the warehouse, giving you as much notice as possible.

Delivery delays

If there are any delays or other problems at all with your order - whether it’s at our end or the manufacturer’s - we’ll get in touch with you as soon as possible.

Minimal contact delivery

    Masks - In Canada, all delivery and installation team members are wearing masks, following the mandatory requirement set by the Canadian State Government.

    Greeting and distance - Our team will not be shaking customers’ hands or be in close contact. We will be waving and saying hello.

    Minimizing time spent in your home - We will take products out of their boxes outside your property, before taking them inside.

Training and supporting - We are committed to training and supporting our delivery team in the best hygiene practices.

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